RT::Extension::QueueChangeOnUpdate

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

RT-Extension-QueueChangeOnUpdate.sh

#!/bin/bash
 
# ---
# This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate
# ---
 
# RT installation path
rt_dir=/opt/rt4
 
# Plugin directory paths
UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html
Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension
lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib
 
# ---
# Create the directories, this is based on an RT installation in /opt/rt4
# ---
 
mkdir -p $rt_dir/$UpdateHTML_dir
mkdir -p $rt_dir/$Extension_dir
 
# ---
# Create the AfterWorked file
# ---
 
echo '<tr>
	<td class="label">Queue:</td>
	<td>
		<& /Elements/SelectQueue,
			Name => "Queue",
			Default => $Ticket->QueueObj->Id,
			InTable => 1,
		&>
	</td>
</tr>
<%ARGS>
$Ticket
</%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked
 
# ---
# Create the perllocal.pod file
# ---
 
echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>
 
=over 4
 
=item *
 
C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>
 
=item *
 
C<LINKTYPE: dynamic>
 
=item *
 
C<VERSION: 0.01>
 
=item *
 
C<EXE_FILES: >
 
=back
 
=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>
 
=over 4
 
=item *
 
C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>
 
=item *
 
C<LINKTYPE: dynamic>
 
=item *
 
C<VERSION: 0.01>
 
=item *
 
C<EXE_FILES: >
 
=back' > $rt_dir/$lib_dir/perllocal.pod
 
# ---
# Create the QueueChangeOnUpdate.pm file
# ---
 
echo "use 5.008003;
use strict;
use warnings;
 
package RT::Extension::QueueChangeOnUpdate;
 
our \$VERSION = '0.01';
 
=head1 NAME
 
RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment
 
=head1 DESCRIPTION
 
This extension adds often requested feature - update of ticket's Queue on
reply and comment.
 
This is for RT 4.0.x.
 
=head1 INSTALLATION
 
To install run the script, it'll create all the files and directories.
 
Register 'RT::Extension::QueueChangeOnUpdate' in the site config;
 
    Set(@Plugins, qw(
        RT::Extension::QueueChangeOnUpdate
        ... other plugins you may have ...
    ));
 
If you're also using RT::Extension::CustomFieldsOnUpdate then make sure
you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.
 
    Set(@Plugins, qw(
        RT::Extension::QueueChangeOnUpdate
        RT::Extension::CustomFieldsOnUpdate
        ... other plugins you may have ...
    ));
 
=cut
 
=head1 AUTHOR
 
Bart E<lt>bart@pleh.infoE<gt>
 
=head1 LICENSE
 
Under the same terms as perl itself.
 
=cut
 
1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm